TSO Products Warranty Policy
We stand behind the quality of our tools. TSO-branded products carry a 5-year limited warranty against defects in materials and workmanship, starting on the original retail purchase date.
Who Is Covered?
This warranty covers products purchased new from TSO Products or an authorized TSO retailer and applies only to the original end-user purchaser.
Purchased as a gift? The original recipient of a product purchased new as a gift is covered. Proof of the original purchase is required, and the warranty begins on that purchase date.
The warranty does not transfer when a product is resold or passed to another owner after use, except where required by applicable law.
What Is Covered?
If TSO determines that a product has a covered defect, we will repair it or, at our discretion, replace it with a comparable product.
This warranty does not cover:
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Normal wear and tear.
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Accidental damage, misuse, abuse, or neglect.
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Damage caused by improper use, maintenance, or storage.
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Damage caused by modifications or unauthorized repairs.
Repair or replacement does not restart the five-year warranty period.
Purchased Through a Retailer?
Contact TSO directly for product support and warranty service, whether you purchased from us or an authorized retailer. Eligible retailer purchases receive the same warranty coverage as purchases made on tsoproducts.com.
For ordinary returns, refunds, shipping damage, or order fulfillment issues, contact the retailer where you purchased the product. Those requests follow the retailer’s policies.
How to Request Warranty Service
Contact us here with:
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Your TSO order number or proof of purchase from an authorized retailer.
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The product name and a description of the problem.
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Photos or a short video showing the issue, if possible.
Proof of purchase must establish the product, seller, and original purchase date. Gift recipients may provide the original receipt or gift receipt showing these details.
Our team will help troubleshoot the issue and determine the next steps. If a return is necessary, we will provide a Return Merchandise Authorization (RMA) and shipping instructions. Please do not send products back without authorization. Any applicable shipping costs will be explained before you return the product.
Warranty claims are separate from ordinary returns. The return window and unused-condition requirements in our Returns Policy do not apply to eligible warranty claims.
Other Brands Sold by TSO
The TSO five-year warranty applies only to TSO-branded products. Products from UJK, JessEm, and other manufacturers are subject to their respective warranty terms.
Read more about UJK's Warranty Policy.
Read more about JessEm's Warranty Policy.
Read more MicroJig's Warranty Policy.
Coverage, exclusions, and claim procedures vary by manufacturer and product. See the manufacturer’s warranty terms for details.
Secondhand or Out-of-Warranty Products
Even if your product is not covered, you are welcome to contact us for troubleshooting and information about available replacement parts or repair options. Charges may apply.
This limited warranty provides specific legal rights. You may also have other rights that vary by state, province, or country. Nothing in this policy limits rights that cannot be excluded under applicable law.