Contact Us
Got a question? We're here for you!
Call us toll-free at 800-727-0311 or internationally at 239-236-5526, Monday-Friday, 8:30 a.m. to 4:00 p.m. Central Time.
You can also email us at info@tsoproducts.com.
Corporate headquarters:
TSO Products, LLC
2015 Silver Bell Road
Suite 104
Eagan, MN 55122 USA
Note: We do not have a retail location. To see our worldwide list of dealers, please check here for one near you.
Be a TSO Insider
Always be among the first to hear about exclusive sales and new product notifications by subscribing to our TSO Insider Newsletter. Subscribe by entering your email in the form field at the bottom of this page.
Connect on Social Media
Subscribe to the TSO Products YouTube Channel to learn about new product releases and watch how-to videos! Check out our Instagram and Facebook channels for TSO community conversations, product showcases, and exclusive sale announcements.
Frequently Asked Questions
Has my order shipped?
We usually process and ship orders within two business days. Once your order is on its way from Minnesota, you’ll receive a shipping confirmation email with tracking details so you can follow its progress right to your door.
Customers with a TSO Account can review the details of their order and track their shipment once it becomes available here.
How do I return an item?
You can return most items within 60 days of purchase. Just email us at info@tsoproducts.com with your name and order number, and we’ll send you easy return instructions. For full details, please see our Return Policy.
How do I cancel my order?
We’ll do our best to help! Once an order is submitted, it may not always be possible to cancel. Please email info@tsoproducts.com with your order number, and our customer service team will check with our fulfillment crew right away. We’ll let you know if we can cancel your order before it ships — or if it will need to be returned once it arrives. For full details, please see our Return Policy.
How do I remove an item from my order?
We’ll do our best to help! Once an order is submitted, it may not always be possible to make changes. Please email info@tsoproducts.com with your order number and let us know which item you’d like to remove. Our customer service team will check with our fulfillment crew and confirm whether the change can be made.
If it’s possible, we’ll remove the item and issue a refund. If not, we’ll send you return instructions once your order arrives.
How do I add an item to my order?
Once an order is placed, we’re unable to add more items since payment has already been processed. However, you can place a new order within 24 hours, and we’ll be happy to refund the additional shipping charges (applicable to Ground Shipping within the lower 48 states only).
After placing your new order, email info@tsoproducts.com with your new order number, and we’ll take care of the rest.
Why was my order cancelled and refunded?
For your protection, TSO Products uses the NoFraud verification platform to screen orders.
If your order was flagged for verification, you should have received an email from NoFraud asking you to confirm your purchase.
If no response is received, the order is automatically canceled and refunded.
If you believe this was done in error, please call us at 800-727-0311, and we’ll be happy to help resolve it.